Insight on Security Metrics

The SEC’s perspectives on KPIs and business alignment.

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Insight on Security Metrics

Faculty Advisor: Operational Excellence Metrics for Security

I would like to engage my security function in some sort of Operational Excellence framework so I can show my organization, in terms that already resonate with our executives, how we meet and exceed expectations. Do you have any recommendations for measurable targets we can set as we get started?
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Insight on Security Metrics

Demonstrating Safety and Security Program Value to Executive Management with Metrics

One of the biggest challenges facing many safety and security practitioners today is effectively and consistently communicating the value of their security program.
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Insight on Security Metrics

Security Operations Control Center Metrics

The security operations control center (SOCC) is one of the most critical functions of the security organization, where customer service, first response and risk management combine to provide the most visible and essential corporate security services.
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Insight on Security Metrics

Demonstrate the Effectiveness of Emergency Response

The safety of employees and visitors is a core mission of corporate security. In light of budgetary restrictions, it is important to communicate these two key measures of readiness to management.
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Insight on Security Metrics

Ranking Security Performance

Here are four of the most often-used methodologies we've seen for demonstrating how your security program ranks to corporate leadership team.
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Insight on Security Metrics

Gain Support by Illustrating Security's Response Time

We hear a lot about first responders. In the proactive security organization, our security operations teams are the ones that get the initial emergency call and move to assess it and respond from within. Is your organization up to the test of that call?
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Insight on Security Metrics

Faculty Advisor: Does Benchmarking Really Show How Well Your Security Program Measures Up to Best Practices?

Our new senior management team is requesting a report on how we measure up against security best practices, but we’re struggling to find formal or accurate benchmarks, and the data we do find isn’t often comparable with our organization. I think best practices are important, but they have to be fair and accurate to be useful, and we’re coming up short. What can we do?
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Insight on Security Metrics

Don’t Neglect Key Performance Indicators

We have mentioned balanced scorecards and KPIs, but it is useful to occasionally revisit these concepts because they can be so much a part of a corporate management business strategy. In our corner of the business, we may employ KPIs in any of several security program areas.
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Insight on Security Metrics

Corporate Security Metrics - Key Performance Indicators: Examples

Following are some KPI samples by way of charts that might be used in executive communications. Use them to generate ideas for performance indicators your security organization should deploy.
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Insight on Security Metrics

Measuring Key Performance Indicators

Most of us have heard of Key Performance Indicators (KPI): they are measures of progress toward some goal that often reflect how well a business process is being performed. If you have not considered developing KPIs for your security program, I would encourage you to look at them as a component of your measures and metrics program.
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Insight on Security Metrics

Key Performance Indicators: Examples

Many companies have measures like speed, quality and cost to drive value, service performance, and customer satisfaction objectives. To achieve these goals, metrics need to be around the “what” and “how” of measuring program performance. Key performance indicators (KPI) for physical security are achievable but sometimes security leaders struggle with...
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