Created by George Campbell, Security Executive Council Emeritus Faculty
Many companies have measures like speed, quality and cost to drive value, service performance, and customer satisfaction objectives. To achieve these goals, metrics need to be around the “what” and “how” of measuring program performance.
Key performance indicators (KPI) for physical security are achievable but sometimes security leaders struggle with how to approach this topic – the “how to” dilemma. To get started ask yourself few questions:
- What are the KPIs that should be driving your team and program’s objectives?
- What content is appropriate for which constituents?
- Do you want to influence an outcome or sell an idea or proposal?
- Do you see an opportunity to leverage a collaboration or an improved alignment with a “hard sell” customer?
Following are some KPI samples by way of charts that might be used in executive communications. Use them to generate ideas for performance indicators your security organization should deploy.