The Next Generation Security Leader (NGSL) Global Security Operations Center (GSOC) online course was taught by current security practitioners and Security Executive Council (SEC) subject matter experts. The course ran from September 26 to November 28, 2023. Each week had a 90-minute module that explored different GSOC related topics. The attendee mid-course satisfaction rating was 82%.
Now you have the opportunity to learn from these GSOC leaders. You will be able to view the 10 modules in video format. The cost is $345.00 USD for the rebroadcast of the course. Note: The course is taught in English. See this Zoom page for
closed caption language options.
This course is for current security practitioners and university/college students.
Module Descriptions
The SEC GSOC Journey
Bob Hayes (SEC, Moderator)
Randy Harrison (Delta Air Lines), Dave Komendat (Formerly The Boeing Company)
Learning objectives:
- Establish a common language
- Understand industry variations (ranges of development)
- Range of services and definitions
- The role of GSOC in managing and addressing board level risk
- Includes applications of these concepts at Boeing and Delta
Regulatory Considerations - C4R, Privacy, and Other Elements
Dan Sauvageau (SEC, Moderator)
Nathan Mills (Zoom), Todd Vandervort (Travelers Insurance), Melissa Zellner (Organon)
Learning Objectives:
- How to adapt the GSOC to address your organization’s C4R
- Defining and understanding regulatory requirements for industries and geographic operations
- Provide optimum results while adhering to privacy and cultural concerns
GSOC Service Models: Organizational Structures, Job Categories and Compensation
Liz Lancaster (SEC, Moderator)
Alex Carrillo (Meta), David LaFontaine (Acuity Brands), Steve Walker (Foushee Group, Inc.)
Learning Objectives:
- Define delivery service models
- Organizational structure and staffing models based on your organization’s C4R (current conditions, circumstances, culture and resources)
- Explore the value and challenges of a proprietary vs. contract personnel
- Understand positives and negatives of maintaining quality while controlling cost
GSOC Concept of Operations and Master Planning
George Campbell (SEC, Moderator)
Bhavesh Patel (Sanofi), Ed Shubert (McKesson), Jacob Valdez (Dell)
Learning objectives:
- Create an acceptable plan to get input and buy-in from stakeholders
- Create a living document to build and guide the GSOC
- Define the elements of a 3-year road map/strategic plan
Integration 101: Access Control, Video Management, Security Force Services and Alarm Management
Neil Johnston (SEC, Moderator)
Andrew Kelly (Coca-Cola), Priyanka Kumar (Comcast), Mike Damiani (Takeda)
Learning Objectives:
- Understand the foundational function of the GSOC
- Develop a basic awareness of new technologies (e.g., AI) that can have significant impact
- Understand the stages of GSOC development and impact it can have on ROI
Risk intelligence and All-Channel Stakeholder Communications
Francis D’Addario (SEC, Moderator)
Mary Hackman (Visa), Michael Wanik (United Therapeutics), Cathe Yusupov (Dell)
Learning Objectives:
- Understand the value and scope information collection and analysis brings to the organization
- Define the high-impact issues to monitor
- Choosing cost effective information sources or tools and assigning access
- Integrate information analysis across all stakeholder functions
Emergency Preparedness, Critical Incident Response, and Duty of Care
Tom Bello (SEC, Moderator)
Alan Hill (Tampa Electric), Ellen McFadden (Salesforce)
Learning Objectives:
- Define, document and communicate the services and value of the GSOC in responding to critical events
- Understand internal and external resource needs and capabilities
- Define roles and opportunities for cross-functional participation during non-routine events
GSOC Performance and Value Metrics
Pam Dost (SEC, Moderator)
Ante Gaspar (Coca-Cola European Partners), Jonathan Jaster (Equifax), Kevin Wilhite (Delta Air Lines)
Learning Objectives:
- Understand KRIs (key risk indicators), KPIs (key performance indicators)
- Finding data sources
- The importance of data quality on the impact on measurement
- Defining your KPMs (key performance measurements)
The Near Future: The Value of Corporate and Cyber Security Interface in the GSOC
George Campbell (SEC, Moderator)
Alan Borntrager (Dell Technologies), Taylor Isabell (Amazon), Don Von Hollen (City of Calgary)
Learning Objectives:
- Understand the difference between converged, partnered and siloed security models and the positive and negative value of each
- Organizational convergence versus optimized performance partnering; which method is the best for your organization?
SEC's Solution Innovation Partners (SIP) GSOC Service and Technology Case Studies
Dean Correia (SEC, Moderator)
Learning Objective:
- Quickly Identify potential value-adding services for your GSOC
Note
- Course completion available for Continuing Education Credit submission at most globally recognized standard associations.
- Certificate of Completion provided post course.
*Pricing
$345.00 for all 10 module videos.
*Applicable taxes may apply.
Contact us for questions or to sign up for the GSOC course rebroadcast.
