Schulte Hospitality Group
Ensure that all security staff provides services that are above and beyond for customer satisfaction. Ensure the safetyand security of guest, staff, visitors, and contractors at all times. Responsible to manage all safety & security,Fire Life Safety risks faced by the hotel. Liaise with all department heads to ensure hotel employees are adhering to established security procedures. Oversee the claims process and protects assets by closely monitoring the General Liability and Worker's Compensation cases. Watch for suspicious persons entering, exiting, or loitering around the hotel public or guest areas. Ensure compliance with all security standards and preventative measures. Monitor and follow proper key controlguidelines for the property. Conduct investigations and compile reports on a timely manner for any theft, loss, accident, or any aspect that risk the safety of the hotel. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional. Establishcrisis management and contingency planning. Supervision of all Security Personnel and giving clear direction on all security related aspects. Coordinate with external police authorities in the investigation and handling of crimes, accidents, etc., involving the hotel, its employees and / or guests Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements. Be available 24 hours a day for genuine emergencies within the property.
At least 5 years of experience in security preferably worked in a hospitality environment. Knowledge of at least (2) hotel key card systems.