Most staff work more than 40 hours a week; however, much of that time may be spent on noncritical – or optional – tasks that could either be eliminated or performed by someone else. For instance, a manager who averages 60-plus hours a week may spend 10 of those hours performing tasks that would be better suited for an administrative staffer.
Know the capacity levels of your staff and look for ways to effectively transfer duties accordingly. Develop a spreadsheet or chart to present to senior management that shows in a nutshell what your staff spends its time doing. Keep in mind that your primary objective is to demonstrate the criticality of those tasks in regard to functionality of the department as a whole.
Do a time-cost analysis on these positions and duties to determine the best use of your staff’s time and resources. Then present this data to senior management in a way that shows the true cost of security.
Visit the SEC's YouTube channel for an on-demand presentation on defining the total cost of security.
Answer provided by Bob Hayes, Managing Director, Security Executive Council.