Leadership Solutions

Five Essential Considerations for Establishing a Valued Global Security Operations Center (GSOC)

SEC Faculty Collective Knowledge

picture of GSOC room

1. Communicate the Value Story:

  • Align mission and vision with culture
  • Leadership and strategic plan

2. Make the Compelling Business Case:

  • Improved Duty of Care compliance
  • Optimized people/asset/revenue risk mitigation
  • One single risk operating picture for situational threat awareness and
  • critical incident management

3. Internal/External Peer Comparison:

chart listing suggestions for peer comparison: concept of operations, integrity and interoperability, location requirements, proven practices, services and value metrics, staffing model, technologies and dependencies

4. Service Performance and Value Metrics:

chart listing suggestions for metrics: actionable alarms, alerts or warnings per n protectee, average emergency dispatch/response in minutes, operations amended as result of actionable and timely threat

picture of keyboard and paper showing charts

5. Qualitative/Quantitative Return on Investment

  • Claims and outcome cost
  • Continuity recovery speed
  • Optimized service cost
  • Total cost of security

  • Compliance
  • Critical incident avoidance/management confidence
  • Threat detection nimbleness

Next Steps:

The Security Executive Council is helping the world's leading organizations optimize their Security Operations Centers. From participation in Best Practices groups to individualized solutions, you can leverage our team of successful experienced experts in Security Operations Centers to help ensure your program is effective and valued.

For more information on this topic see Program Best Practices: Global Security Operations Centers (GSOC)

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Copyright Security Executive Council. Last Updated: November 27, 2018

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